Privacy Policy

PRIVACY POLICY Unleashed Founder Effective Date: April 2026

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1. Introduction

This Privacy Policy explains how Unleashed Founder (ABN to be inserted), operated by Crystal Lapointe as a sole trader, collects, uses, stores and discloses your personal information. It applies to all interactions with unleashedfounder.co and any services offered through it.

By using this website or engaging with our services, you agree to the collection and use of information in accordance with this policy.

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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2. What Information We Collect

We collect personal information that is reasonably necessary to provide our services and communicate with you. This may include:

• Your name and email address
• Your phone number (if provided)
• Information about your business or product idea (shared voluntarily during coaching sessions or intake forms)
• Payment information (processed securely through Stripe — we do not store your card details)
• Booking and scheduling information (collected through Calendly)
• Your responses to forms, quizzes or surveys on our website
• Technical data including your IP address, browser type and pages visited (collected automatically through website analytics)
• Any other information you choose to share with us directly

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3. How We Collect Your Information

We collect personal information in the following ways:

• Directly from you when you submit a contact form, book a session, purchase a service or sign up to our email list
• Through our website analytics tools when you browse unleashedfounder.co
• Through third-party platforms you use to interact with us, including Calendly, Klaviyo and Stripe
• Through your voluntary participation in our programs, sessions or communications

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4. Why We Collect Your Information

We collect and use your personal information to:

• Provide the services you have engaged us for, including coaching programs, sourcing services and strategy sessions
• Communicate with you about your program, bookings and progress
• Send you emails, updates and educational content you have opted into via our email list
• Process payments for our services
• Schedule and manage appointments through Calendly
• Improve our website and services
• Comply with legal obligations

We will not use your personal information for any purpose other than those listed above without your consent.

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5. Email Marketing

If you subscribe to our email list or download a resource from unleashedfounder.co, you consent to receiving email communications from us. These may include educational content, program updates and information about our services.

You can unsubscribe from our email list at any time by clicking the unsubscribe link in any email we send you. We use Klaviyo to manage our email communications. Klaviyo's privacy policy is available at klaviyo.com/legal/privacy-notice.

We will never sell, rent or share your email address with third parties for marketing purposes.

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6. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and understand how people use our site.

Cookies we may use include:

• Essential cookies — required for the website to function correctly
• Analytics cookies — help us understand how visitors interact with our site so we can improve it
• Marketing cookies — may be used to show relevant content to people who have visited our site

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. By continuing to use unleashedfounder.co, you consent to our use of cookies in accordance with this policy.

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7. Third-Party Service Providers

We use the following trusted third-party services to operate our business. Each provider has their own privacy policy governing how they handle data:

We only share personal information with these providers to the extent necessary to deliver our services. We do not sell your personal information to any third party.

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8. How We Store and Protect Your Information

We take the security of your personal information seriously. We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification and disclosure.

Your information is stored securely through the platforms listed above, all of which maintain industry-standard security practices.

Payment information is processed directly by Stripe and is never stored on our systems.

While we take all reasonable precautions, no method of data transmission or storage is completely secure. We cannot guarantee absolute security of your information.

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9. How Long We Keep Your Information

We retain your personal information for as long as is necessary to provide our services and comply with our legal obligations. When your information is no longer needed, we will take reasonable steps to destroy or de-identify it securely.

If you are a client, we may retain records of our work together for up to seven years in accordance with Australian business record-keeping requirements.

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10. Accessing, Correcting or Deleting Your Information

You have the right to:

• Request access to the personal information we hold about you
• Request that we correct any information that is inaccurate, out of date or incomplete
• Request that we delete your personal information, subject to any legal obligations we have to retain it
• Withdraw consent to receive marketing communications at any time

To make any of these requests, please contact us at hello@unleashedfounder.co. We will respond to your request within 30 days.

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11. Complaints

If you believe we have handled your personal information in a way that does not comply with the Australian Privacy Principles, we encourage you to contact us in the first instance at hello@unleashedfounder.co so we can work to resolve your concern.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

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12. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

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13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically.

Your continued use of unleashedfounder.co following any changes constitutes your acceptance of the updated policy.

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14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: hello@unleashedfounder.co