Privacy policy

 

PRIVACY POLICY Unleashed Founder Last Updated: April 2026

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1. Introduction

This Privacy Policy explains how Unleashed Founder (ABN to be inserted), operated by Crystal Lapointe as a sole trader, collects, uses, stores and discloses your personal information. It applies to all interactions with unleashedfounder.co, including all related information, content, features, tools, products and services (the "Services").

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use and disclosure of your personal information as described here.

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

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2. What Personal Information We Collect

When we use the term "personal information" we are referring to information that identifies or can reasonably be linked to you. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot be linked to you.

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

• Contact details including your name, email address and phone number
• Business information shared voluntarily during coaching sessions, intake forms or program activities, including details about your product idea, brand and business goals
• Financial information including payment card details and transaction history, processed securely through Stripe — we do not store your card details on our systems
• Account and booking information including scheduling details collected through Calendly
• Communications including the content of any messages, emails or enquiries you send us
• Device and usage information including your IP address, browser type, pages visited and how you interact with our website, collected automatically through analytics tools
• Email marketing preferences including your subscription status and engagement with our email communications managed through Klaviyo
• Any other information you choose to share with us directly

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3. How We Collect Your Information

We may collect personal information from the following sources:

• Directly from you when you contact us, book a session, purchase a service, complete an intake form, take a quiz or sign up to our email list
• Automatically through the Services from your device when you browse unleashedfounder.co, through cookies and similar technologies
• Through third-party platforms you use to interact with us, including Calendly, Klaviyo, Stripe and Shopify
• From partners or other third parties where relevant and permitted by law

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4. Why We Collect and Use Your Information

We collect and use your personal information to:

• Provide the services you have engaged us for, including coaching programs, sourcing services and strategy sessions
• Process payments and manage transactions
• Schedule and manage appointments and bookings
• Communicate with you about your program, bookings, progress and account
• Send you emails, updates and educational content you have opted into via our email list
• Personalise and improve your experience with our Services
• Protect the security of our Services and prevent fraud or unauthorised activity
• Comply with our legal obligations
• Resolve disputes and enforce our agreements

We will not use your personal information for any purpose other than those listed above without your consent.

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5. Email Marketing

If you subscribe to our email list, download a resource or engage with our Services, you consent to receiving email communications from us. These may include educational content, program updates, new offers and information about our services.

You can unsubscribe at any time by clicking the unsubscribe link in any email we send. We will promptly action all unsubscribe requests.

We use Klaviyo to manage our email communications. Their privacy policy is available at klaviyo.com/legal/privacy-notice.

We will never sell, rent or share your email address with third parties for their own marketing purposes.

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6. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and help us understand how people use our site.

Types of cookies we may use include:

• Essential cookies — required for the website to function correctly
• Analytics cookies — help us understand how visitors interact with our site
• Marketing cookies — may be used to show relevant content to people who have previously visited our site

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality. By continuing to use unleashedfounder.co you consent to our use of cookies in accordance with this policy.

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7. Third-Party Service Providers

We use the following trusted third-party services to operate our business. Each provider has their own privacy policy governing how they handle data:

We only share personal information with these providers to the extent necessary to deliver our services. We do not sell your personal information to any third party.

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8. Our Relationship with Shopify

Our website is hosted and powered by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit through the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside.

Shopify is independently responsible for the processing of your personal information in certain circumstances, including for responding to requests to exercise your rights over data processed by Shopify. To learn more about how Shopify uses your personal information and to exercise any applicable rights, visit shopify.com/legal/privacy or the Shopify Privacy Portal at privacy.shopify.com.

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9. International Data Transfers

We may transfer, store and process your personal information outside of Australia. This may occur through our use of third-party platforms including Shopify, Klaviyo, Stripe and Calendly, which operate internationally.

Where personal information is transferred outside Australia, we take reasonable steps to ensure it receives a level of protection consistent with the Australian Privacy Principles.

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10. Children's Data

Our Services are not intended for use by children under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age. If you are a parent or guardian of a child who has provided us with their personal information, please contact us at hello@unleashedfounder.co and we will take steps to delete it promptly.

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11. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Your information is stored securely through the platforms listed in Section 7, all of which maintain industry-standard security practices.

Payment information is processed directly by Stripe and is never stored on our systems.

Please be aware that no security measures are perfect or impenetrable and we cannot guarantee absolute security of information transmitted online. We recommend you do not use unsecured channels to communicate sensitive or confidential information to us.

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12. How Long We Keep Your Information

We retain your personal information for as long as is necessary to provide our Services and comply with our legal obligations. This depends on factors including whether we need the information to maintain your account, provide Services, comply with legal obligations, resolve disputes or enforce our agreements.

If you are a client, we may retain records of our work together for up to seven years in accordance with Australian business record-keeping requirements. When information is no longer needed, we will take reasonable steps to destroy or de-identify it securely.

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13. Your Rights and Choices

You have the following rights in relation to your personal information:

• Right to access — request access to the personal information we hold about you
• Right to correct — request that we correct any information that is inaccurate, out of date or incomplete
• Right to delete — request that we delete your personal information, subject to any legal obligations we have to retain it
• Right to portability — receive a copy of your personal information and request that we transfer it to a third party in certain circumstances
• Right to withdraw consent — withdraw consent to receive marketing communications at any time via the unsubscribe link in any email

To exercise any of these rights, please contact us at hello@unleashedfounder.co. We will respond to your request within 30 days and will not discriminate against you for exercising any of these rights.

We may need to verify your identity before processing your request. You may also designate an authorised agent to make requests on your behalf, provided they can demonstrate proof of your authorisation.

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14. Complaints

If you believe we have handled your personal information in a way that does not comply with the Australian Privacy Principles, we encourage you to contact us in the first instance at hello@unleashedfounder.co so we can work to resolve your concern.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: oaic.gov.au
• Phone: 1300 363 992

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15. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information. Our inclusion of such links does not imply endorsement of those sites or their operators.

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16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of unleashedfounder.co following any changes constitutes your acceptance of the updated policy.

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17. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: hello@unleashedfounder.co