Terms of service

Here is your final merged Terms of Service — complete, clean and ready to publish.

TERMS OF SERVICE Unleashed Founder Last Updated: April 2026

OVERVIEW

Welcome to Unleashed Founder. The terms "we", "us" and "our" refer to Unleashed Founder, operated by Crystal Lapointe as a sole trader (ABN to be inserted). Unleashed Founder operates this website, unleashedfounder.co, including all related information, content, features, tools, products and services (the "Services"). Our website is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service ("Terms"), together with any policies referenced herein, describe your rights and responsibilities when you use the Services.

Please read these Terms carefully as they include important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with or purchasing any of our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use or access our Services.

SECTION 1 — WHO WE ARE AND WHAT WE OFFER

Unleashed Founder provides the following services:

Unleashed in 90 — a 12-week done-with-you coaching program for founders building a product-based ecommerce business from idea to launch-ready
Vision to Reality Session — a one-hour strategy and discovery session
Unleashed Sourcing Agent — a flat fee product sourcing service including supplier research, outreach, sample coordination and negotiation
The Storefront Report — a digital presence and brand audit report
Shopify Store Build — a done-for-you Shopify store build service
Ongoing Supplier Management — a monthly retainer for ongoing supplier relationship management
Any other services offered through unleashedfounder.co from time to time

We reserve the right to modify, add or discontinue any service at any time. Where a service has been paid for and subsequently discontinued, we will provide a pro-rata refund for any unused portion.

SECTION 2 — ACCESS AND ACCOUNT

By agreeing to these Terms you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement.

To use the Services you may be asked to provide certain information including your name, email address and payment details. You represent and warrant that all information you provide is accurate, current and complete and that you have all rights necessary to provide it.

You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign or license your account or access to any of our programs or services to any other person without our prior written consent.

SECTION 3 — PURCHASING OUR SERVICES

3.1 Order Acceptance When you purchase a service, you are making an offer to purchase. Unleashed Founder reserves the right to accept or decline your order for any reason at our sole discretion. Your order is not accepted until we confirm acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting as we may be unable to accommodate cancellation requests once an order is accepted.

3.2 Client Service Agreements Certain services, including Unleashed in 90 and the Unleashed Sourcing Agent service, require you to enter into a separate Client Service Agreement prior to commencement. That agreement will set out the specific scope, deliverables, timeline and terms applicable to your engagement. In the event of any conflict between a Client Service Agreement and these Terms, the Client Service Agreement will prevail.

3.3 Accuracy of Information You agree to provide current, complete and accurate purchase and payment information for all purchases. You agree to promptly update your information so that we can complete your transactions and contact you as needed.

3.4 Representations Regarding Payment You represent and warrant that the payment information you provide is true, correct and complete, that you are duly authorised to use the nominated payment method, and that charges incurred will be honoured by your payment provider.

SECTION 4 — PRICES AND PAYMENT

4.1 Pricing All prices are listed in Australian Dollars (AUD) and are inclusive of GST where applicable. Prices are subject to change without notice. The price charged will be the price in effect at the time your order is placed and will be confirmed in your order confirmation.

4.2 Payment Processing Payment is processed securely through Stripe. By providing your payment details you authorise us to charge the applicable fee for your selected service. We do not store your payment card details on our systems.

4.3 Payment Plans Where a payment plan is offered and agreed upon, you commit to completing all scheduled payments in full regardless of whether you complete the program or service. Failure to make a scheduled payment may result in suspension of access to the relevant service until payment is resolved.

4.4 Failed Payments If a payment fails we will notify you and allow a reasonable period to resolve the issue. If payment cannot be collected after reasonable attempts we reserve the right to suspend or terminate your access to the relevant service.

4.5 Promotions We may offer promotions from time to time that affect pricing, governed by separate terms. Where there is a conflict between promotion terms and these Terms, the promotion terms will govern.

SECTION 5 — CANCELLATIONS AND REFUNDS

5.1 General Due to the nature of our services — which involve significant preparation, time and intellectual property — all sales are generally final. This does not affect any rights you may have under the Australian Consumer Law.

5.2 Unleashed in 90

Cancellations made more than 7 days before your program start date will receive a full refund less any reasonable administration costs
Cancellations made within 7 days of the start date or after the program has commenced are non-refundable
Exceptional personal circumstances will be considered on a case-by-case basis — please contact us at hello@unleashedfounder.co

5.3 Vision to Reality Session

Cancellations made more than 24 hours before your scheduled session will receive a full refund or the option to reschedule
Cancellations made within 24 hours of your scheduled session are non-refundable
If we need to reschedule, a full refund will be offered if the new time does not suit you

5.4 Unleashed Sourcing Agent

Once supplier research and outreach has commenced, the service fee is non-refundable as work has been performed on your behalf
If you cancel before any work has commenced, a full refund will be provided less any reasonable administration costs
Sample, shipping and production costs are paid directly to suppliers and are outside the scope of our fee

5.5 The Storefront Report

Once your report has been delivered, the fee is non-refundable
Cancellations within 24 hours of purchase and before delivery will receive a full refund

5.6 Shopify Store Build

A non-refundable deposit of 50% is payable upon engagement to commence work
The remaining balance is payable upon completion and prior to handover
If you cancel after work has commenced, the deposit is forfeited and work completed to that point will be invoiced at a reasonable hourly rate

5.7 Ongoing Supplier Management Retainer

You may cancel with 14 days written notice at any time
No refund will be provided for any portion of the current month already paid

5.8 Australian Consumer Law Nothing in these Terms excludes, restricts or modifies any right, remedy, guarantee or warranty implied or imposed by the Australian Consumer Law that cannot lawfully be excluded or limited. If the Australian Consumer Law applies to any of our services and we fail to meet a consumer guarantee, you may be entitled to a remedy under the Australian Consumer Law.

SECTION 6 — RESCHEDULING

6.1 Client Rescheduling You may reschedule a session with a minimum of 24 hours notice at no charge. Requests made with less than 24 hours notice will be considered on a case-by-case basis and may forfeit the session.

6.2 Our Rescheduling If we need to reschedule we will provide as much notice as possible and offer an alternative time. Where rescheduling is not possible a credit or refund will be offered.

6.3 No-Shows If you do not attend a scheduled session without prior notice, that session will be forfeited and no refund or credit will be provided.

SECTION 7 — YOUR RESPONSIBILITIES

To ensure we can deliver effectively, you agree to:

Engage honestly and openly, providing accurate information about your business, goals and circumstances
Complete agreed actions and tasks between sessions to the best of your ability
Attend sessions at the scheduled time or provide adequate notice if you need to reschedule
Treat all communications with professionalism and respect
Take responsibility for your own decisions and outcomes — our role is to guide, support and advise, not to make decisions on your behalf

You acknowledge that the results of any coaching, advisory or sourcing service depend significantly on your own effort, commitment and circumstances, and that we cannot guarantee any specific business outcome or commercial result.

SECTION 8 — OUR RESPONSIBILITIES

We commit to:

Delivering our services with reasonable care, skill and diligence
Being honest and transparent with you at all times
Respecting the confidentiality of information you share with us
Responding to your communications in a timely manner
Notifying you promptly if circumstances arise that may affect our ability to deliver as agreed

SECTION 9 — INTELLECTUAL PROPERTY

9.1 Our Content All content on unleashedfounder.co including text, graphics, logos, program materials, workbooks, frameworks, templates and tools is the intellectual property of Unleashed Founder and is protected by applicable Australian and international intellectual property laws. All rights not expressly granted herein are reserved.

9.2 Permitted Use You are granted a personal, non-exclusive, non-transferable licence to use materials provided as part of your purchased service for your own personal business purposes only. You must not reproduce, distribute, sell, sublicense, modify or share our materials with third parties without our prior written consent.

9.3 Your Content You retain ownership of any content, ideas, business information or materials you share with us. By sharing this content you grant us a limited licence to use it solely for the purpose of delivering our services to you.

9.4 Feedback and Testimonials If you submit feedback, reviews or testimonials, you grant us a perpetual, worldwide, royalty-free licence to use, reproduce, modify, publish and display that content for the purposes of operating and promoting our services. We will always seek your permission before attributing a testimonial to you by name. You represent and warrant that you own all rights to any feedback you provide and that it will not violate any third-party rights.

9.5 Trademarks Unleashed Founder's name, logo, program names and slogans are trademarks of Unleashed Founder. You must not use them without our prior written consent.

SECTION 10 — CONFIDENTIALITY

Both parties agree to keep confidential any information shared in the course of our work together that is reasonably understood to be confidential or proprietary, including business strategies, product ideas, financial information and personal circumstances.

This obligation does not apply to information that is or becomes publicly available through no fault of either party, or that is required to be disclosed by law.

SECTION 11 — PROHIBITED USES

You may access and use the Services for lawful purposes only. You must not:

Use the Services for any unlawful, malicious or fraudulent purpose
Violate any applicable Australian federal, state or local laws or regulations
Infringe upon or violate our intellectual property rights or those of any third party
Harass, abuse, defame, intimidate or harm any person
Transmit false or misleading information
Upload or transmit viruses or any other malicious code
Reproduce, duplicate, copy, sell, resell or exploit any portion of the Services without our prior written consent
Collect or track the personal information of others
Spam, phish or engage in any unsolicited commercial communications
Use any robot, spider, scraping tool, automated process or AI agent to access the Services without our express permission
Interfere with or circumvent the security features of the Services
Impersonate any person or entity or misrepresent your affiliation with any person or entity

We reserve the right to suspend or terminate your access at any time without notice if we determine you have violated any part of these Terms.

SECTION 12 — AI AGENTS

12.1 This section applies if you use, allow, enable or deploy an automated agent or AI tool to access, use or interact with any of our Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of a person or entity without direct human supervision.

12.2 No Agent may access or interact with our Services unless it identifies itself clearly and operates in accordance with the requirements of this section. No Agent may access the Services if we have requested it refrain from doing so.

12.3 We may limit, including by technical means, whether and how any Agent accesses or interacts with our Services.

12.4 Any Agent accessing our Services must identify itself in all requests, must not conceal or misrepresent that interactions are from an automated source, must respond truthfully to any prompt seeking to determine whether interactions are from a human or a computer, and must not circumvent any measure intended to block or limit automated access.

SECTION 13 — THIRD-PARTY LINKS AND SERVICES

Our website may contain links to third-party websites or services. We are not responsible for the content, accuracy, privacy practices or terms of those third parties. Links do not constitute endorsement. If you access third-party sites or services you do so at your own risk.

You may be provided with access to optional third-party tools as part of our Services. We provide access to such tools on an "as is" and "as available" basis without any warranties or endorsement. We have no liability arising from your use of optional third-party tools.

SECTION 14 — OUR RELATIONSHIP WITH SHOPIFY

Our website is powered by Shopify, which enables us to provide the Services to you. However any purchases you make are made directly with Unleashed Founder. By using the Services you acknowledge and agree that Shopify is not responsible for any aspect of any transaction between you and Unleashed Founder, including any injury, damage or loss resulting from purchased products or services. You expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with Unleashed Founder.

To learn more about how Shopify processes your personal information, visit shopify.com/legal/privacy or the Shopify Privacy Portal at privacy.shopify.com.

SECTION 15 — PRIVACY POLICY

All personal information we collect is subject to our Privacy Policy, available at unleashedfounder.co/privacy-policy. By using the Services you acknowledge that you have read and understood our Privacy Policy.

SECTION 16 — DISCLAIMER OF WARRANTIES

The information provided through our Services, website and communications is for educational and informational purposes only and does not constitute legal, financial, accounting, tax or investment advice.

We make no guarantee, representation or warranty that our services will produce any particular business outcome, revenue result or commercial success.

EXCEPT AS EXPRESSLY STATED BY UNLEASHED FOUNDER, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU IN FULL.

SECTION 17 — LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO CASE SHALL UNLEASHED FOUNDER, CRYSTAL LAPOINTE, OUR PARTNERS, AFFILIATES, AGENTS, CONTRACTORS OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOSS OF DATA OR REPLACEMENT COSTS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

Our total liability to you for any claim arising out of or in connection with these Terms or our services will not exceed the total amount paid by you for the relevant service giving rise to the claim.

Nothing in these Terms excludes liability for fraud, wilful misconduct or any liability that cannot lawfully be excluded under the Australian Consumer Law.

SECTION 18 — INDEMNIFICATION

You agree to indemnify, defend and hold harmless Unleashed Founder, Crystal Lapointe, Shopify and our affiliates, partners, officers, agents, contractors and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, arising out of your breach of these Terms, your violation of any applicable law, or your access to and use of the Services.

We will notify you of any indemnifiable claim. We may control the defence and settlement of such a claim at your expense but will not settle any claim requiring non-monetary obligations from you without your consent, not to be unreasonably withheld.

SECTION 19 — TERMINATION

We may terminate this agreement or your access to the Services at any time without notice at our sole discretion. You will remain liable for all amounts due up to and including the date of termination.

The following sections will survive termination: Intellectual Property, Confidentiality, Feedback and Testimonials, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, Waiver, Severability, and any provisions that by their nature should survive termination.

SECTION 20 — ERRORS AND INACCURACIES

Occasionally there may be information on our Services that contains typographical errors, inaccuracies or omissions. We reserve the right to correct any errors and to change or update information at any time without prior notice.

SECTION 21 — WAIVER

The failure of Unleashed Founder to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. A waiver of any term will only be effective if made in writing and signed by an authorised representative of Unleashed Founder.

SECTION 22 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed from these Terms and such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 23 — ASSIGNMENT

You may not delegate, transfer or assign this agreement or any of your rights or obligations under these Terms without our prior written consent. Any such attempt will be null and void. We may transfer, assign or delegate these Terms and our rights and obligations without your consent or notice.

SECTION 24 — ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any applicable Client Service Agreement, constitute the entire agreement between you and Unleashed Founder with respect to your use of the Services and supersede all prior agreements, representations and understandings, whether oral or written.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 25 — GOVERNING LAW

These Terms are governed by the laws of Queensland, Australia. You and Unleashed Founder consent to the exclusive jurisdiction of the courts of Queensland, Australia for any dispute arising from these Terms or the Services.

We encourage you to contact us in the first instance to resolve any dispute informally before pursuing formal legal proceedings.

SECTION 26 — HEADINGS

The headings used in these Terms are included for convenience only and will not limit or otherwise affect their interpretation.

SECTION 27 — CHANGES TO THESE TERMS

We reserve the right to update, change or replace any part of these Terms at any time by posting updates to our website. We will notify you of any material changes in accordance with applicable law. Your continued use of or access to the Services following any changes constitutes acceptance of those changes. You can review the most current version of these Terms at any time at unleashedfounder.co/terms-of-service.

SECTION 28 — CONTACT US

Questions about these Terms should be directed to: Unleashed Founder Crystal Lapointe hello@unleashedfounder.co unleashedfounder.co ABN: 12917166864