Refund policy
RETURN AND REFUND POLICY Unleashed Founder Last Updated: April 2026
At Unleashed Founder we are committed to delivering genuine value in everything we do. We stand behind our services and want you to feel confident investing in them.
Because the majority of our offerings are service-based and involve significant time, preparation and intellectual property, our refund terms reflect the nature of each specific service. This policy outlines your rights and our commitments clearly and honestly — because that is how we operate.
This policy should be read alongside our Terms of Service and does not affect any rights you may have under the Australian Consumer Law.
Your Rights Under Australian Consumer Law
Under the Australian Consumer Law, you are entitled to a refund or replacement if a service has a major failure — meaning it is significantly different from what was described, fails to meet an acceptable standard or does not achieve the outcome we told you it would.
You are also entitled to compensation for any reasonably foreseeable loss resulting from a failure in our services.
We will not exclude, restrict or modify any right or remedy guaranteed to you under the Australian Consumer Law.
Digital Services
Unleashed in 90 — 12-Week Coaching Program
We invest significant time in preparing for and delivering this program, including pre-program planning, material preparation and session delivery.
- Cancellations made more than 7 days before your program start date will receive a full refund less any reasonable administration costs
- Cancellations made within 7 days of the program start date are non-refundable
- Cancellations made after the program has commenced are non-refundable regardless of how many sessions have been completed
- If you are unable to continue due to exceptional personal circumstances such as serious illness or bereavement, please contact us at hello@unleashedfounder.co and we will consider your situation honestly and on a case-by-case basis
- We do not offer refunds on the basis that results did not meet personal expectations, as outcomes depend significantly on your own effort, engagement and commitment to the program
Vision to Reality Session — One-Hour Strategy Session
- Cancellations made more than 24 hours before your scheduled session will receive a full refund or the option to reschedule at no charge
- Cancellations made within 24 hours of your scheduled session are non-refundable
- If you do not attend your session without prior notice, the session fee is forfeited
- If we need to cancel or reschedule your session, you will be offered a full refund or an alternative session time
Unleashed Sourcing Agent — Product Sourcing Service
- If you cancel before any work has commenced, you will receive a full refund less any reasonable administration costs
- Once supplier research and outreach has commenced, the service fee is non-refundable as substantial work has been performed on your behalf
- Any costs associated with samples, shipping or production are paid directly to suppliers and are entirely outside the scope of our fee and our refund policy
- If we are genuinely unable to identify any suitable suppliers after exhaustive research — which is rare — we will discuss the outcome with you honestly and consider an appropriate resolution
The Storefront Report — Digital Audit Report
- Cancellations requested within 24 hours of purchase and before the report has been delivered will receive a full refund
- Once your report has been delivered to your nominated email address, the fee is non-refundable as the deliverable has been provided in full
- If you believe your report contains a significant error or omission, please contact us within 7 days of delivery and we will review and address it promptly
Shopify Store Build — Done-For-You Store
- A non-refundable deposit of 50% is payable upon engagement to commence work
- The remaining 50% balance is payable upon completion and prior to handover of the completed store
- If you cancel after work has commenced, your deposit is forfeited and any work completed up to the point of cancellation will be invoiced at a reasonable hourly rate
- If you cancel before any work has commenced, your deposit will be refunded in full
- Upon handover and your approval of the completed store, no further refunds will be issued
Ongoing Supplier Management — Monthly Retainer
- You may cancel your retainer at any time with 14 days written notice to hello@unleashedfounder.co
- No refund will be provided for any portion of the current billing month already paid
- Cancellation will take effect at the end of the notice period and you will retain access to the service for the remainder of any prepaid period
Physical Products — Future
We may introduce physical products in the future. When we do, the following return and refund terms will apply:
Change of Mind We do not offer returns or refunds for change of mind on physical products. Please choose carefully before purchasing.
Faulty or Damaged Items If you receive a physical product that is faulty, damaged or significantly different from what was described, you are entitled to a remedy under the Australian Consumer Law. Please contact us at hello@unleashedfounder.co within 7 days of receiving your order with the following information:
- Your order number
- A description of the fault or damage
- Photographs clearly showing the issue
We will assess your claim and where appropriate offer a replacement, repair or refund. We may ask you to return the item before processing your remedy. Return shipping costs for faulty or damaged items will be covered by Unleashed Founder.
Incorrect Items If you receive an item that is different from what you ordered, please contact us at hello@unleashedfounder.co within 7 days of receiving your order. We will arrange for the correct item to be sent to you and cover any associated return shipping costs.
Return Conditions Where a return is approved, items must be returned in their original condition, unused and in original packaging where possible. We reserve the right to refuse a return if items are returned in an unsatisfactory condition.
Return Process To initiate a return, contact us at hello@unleashedfounder.co before sending anything back. We will provide you with return instructions and a return authorisation. Items returned without prior authorisation may not be accepted.
Refund Processing Once a return is received and assessed, approved refunds will be processed within 5–10 business days to your original payment method. You will receive email confirmation once your refund has been processed. Please allow additional time for your bank or payment provider to process the refund to your account.
How to Request a Refund
To request a refund for any of our services or products, please contact us at:
Please include your name, order details and the reason for your request. We will respond within 2 business days and aim to resolve all requests fairly and promptly.
Changes to This Policy
We may update this Return and Refund Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Your continued use of our Services constitutes your acceptance of the updated policy.
Contact Us
For any questions about returns or refunds, please contact us:
Unleashed Founder hello@unleashedfounder.co